Frequently asked questions about the online purchase of Pompei and Ercolano tickets.
How do I skeep the line?
Choosing the option “Print @ home” and printing the tickets on paper to bring with you at the entrance gate.
However, if you choose the option “Withdrawal at event location” you will still have to go to checkout to validate your ticket. Withdrawal is possible on the day of the visit, starting 1 hour before submitting your document and / or credit card used to purchase online together with the confirmation email.
Payment by Credit Card
Accepted credit cards are:
- American Express
Other Payment Methods
Tickets can be paid by Bank Transfer via SOFORT Banking
Or you can pay through the PayPal system.
Start time visit
The visit start time indicated on the site is purely indicative, you can enter any time during the chosen booking day.
Opening times Pompei ruins
From November 1 to March 31: from 9am to 5pm
Last entrance 3pm
From April 1 to October 31: from 9am to 7:30pm
Last entrance 6pm
Saturday and Sunday opening at 8:30am
Opening hours Ercolano ruins
From April 1 to October 31: from 8:30am to 7:30pm
All information about free and reduced tickets
- Children under 18 years of age;
- European Union tour guides in the course of their professional activity, on showing a valid licence issued by the competent authorities;
- European Union tourist interpreters whose services are required by the tour guide, on showing a valid licence issued by the competent authorities;
- Members of the ICOM (International Council of Museums);
- Groups of students and pupils from state or private European Union schools, accompanied by their teachers, by prior booking arrangements and in the numbers agreed with the head of the institution;
First Sunday of the month
Every first Sunday of the month free admission to sites for all visitors according to the normal opening hours. Warning! You can not make a reservation of the ticket.
For the initiative “Sunday at the” museum with free entrance to the Pompeii ruins will be restored access to time slots in order to regulate the flow of visitors.
Therefore access to the site will be possible:
- from 8:30am to 12:30pm
- and from 2:30pm to closing time
The Superintendent reserves to anticipate closing once achievement of 15,000 visitors in the first time period, to prevent excessive simultaneous presence of tourists, which could jeopardize the safety and security of the site.
In order to ensure the maximum safeguard of the site while at the same time optimizing its use, security measures will be encouraged, with the enhancement and redistribution of the supervisory service.
EU citizens aged between 18 and 25 and state school teachers with a permanent position are entitled to a reduction on the admission ticket. The same concession applies to citizens from non EU countries with a “reciprocity agreement”.
Admission concession to Italian citizens living abroad. Until 31st December 2008 a 20% reduction is applied to admission tickets for cultural venues. Eligible visitors will be granted the reduction on showing their “Discount card” issued by the Ministry of Foreign Affairs, duly signed by them, as well as a valid identity document.
Free and concessionary admission is granted to citizens of the Swiss Confederation to whom the provisions of Ministerial Decree no. 239 subparagraph 3 letter e), and subparagraph 6 art. 1 of 20th April 2006 are applicable.
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